Return Policy

At VenteNova, your satisfaction is at the heart of everything we do. If for any reason your purchase isn’t quite right, we’re here to make the process simple and stress-free.

 

Returns & Exchanges

• We gladly accept returns and exchanges within 30 days of delivery.
• Items must be new, unused, and in original packaging to qualify.
• Proof of purchase is required.
• Exchanges are available for size, color, or item variations of equal value.
• Please note: for hygiene reasons, certain jewelry such as earrings may not be eligible unless defective or damaged.

 

Return Shipping

 

• Customers are responsible for return shipping costs, unless the item is defective or damaged.
• We will provide you with the correct return instructions after your request is submitted.

 

Refunds

 

• Once your return is received and inspected, we’ll process your refund to your original payment method.
• Refunds are typically completed within 7 business days of receiving your return.

 

Need Help?

 

Our team is here for you 24/7. For return requests or any questions, please contact us at:

Email: support@ventenova.store